Delivery inflated balloons
We currently don’t offer a balloon delivery service for inflated balloons
I am a party décor or other retailer, do you wholesale your products?
Yes, please contact Michelle on 021 336426 or email [email protected] to discuss the wholesale account
Do you provide helium balloon
Sorry, we don’t provide any helium at moment.
What are the shipping fees for online orders?
Delivery Costs:
Auckland Local: 6NZD
Auckland Rural: 8NZD
Northland &Southland:12NZD
Auckland Area: free shipping for retail customer when spends over 100NZD
Northland &Southland: free shipping for retail customer spends over 200NZD
For Large items may require pickup, please contact @ 021 336426 or email [email protected] to arrange pick up. Or arrange your own transport company to pick it up.
Please Note: Our delivery charges are non-refundable
When will my order ship/arrive?
We work hard to deliver order within the given guidelines and timeframes.
Peak trading time, holiday and sale periods can impact on these timeframes. Please get in touch if you have any questions about the status of your delivery.
Monday to Friday, ordered that submitted before 11AM normally will delivery at the same day, on busy day may delay one day, not longer than 48 hours. Orders that submitted over weekend will arrange delivery on followed Monday.
- Auckland area: 1-3 working days
- Auckland Rural: 2-4 working days
- North Island: 2-5working days
- South Island 2-5working days
Deliveries are made Monday to Friday (excluding public holidays).
What if I need to change my shipping address?
Please get in touch with us as soon as possible. Notification is required within 14 days for a lost item. Claims lodges outside these times will result in your claim being declined.
On receipt of all relevant information, your claim will be process within 30 working days. You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.
My order arrived damaged, what do I do?
Please get in touch with us as soon as possible. Notification is required within 7 days for a damaged item. Claims lodged outside these times will result in your claim being declined.
On receipt of all relevant information, your claim will be process within 30 working days. You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipment is dependent on product availability. There may be a wait for some items to become available for a replacement shipment.
I Moved! Can I update the shipping address on my order?
Yes, Contact us with your new address before your order is shipped and we’ll get it updated for you. Changing the address on our account does not affect an order that has been previously placed. So be sure to reach out and let us know.
Can my order be left without signature required?
By default, all parcel required a signature, however we can provide an authority to leave without signature if you prefer. Please leave message during check out including your details such as where do you wish to parcel to be left in the delivery instruction field.
Please note that neither new bright party nor our delivery company be responsible for parcels once delivery had been made when an authority to leave has been provided. This includes replacement of or refunds for parcels tampered with, lost or stolen following delivery.
Payment and Support
Payment secure is online shopping? Is my data protected?
We respect your right to privacy. At New Bright Party we only collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we may collect includes your name, gender, email address, and billing address. New Bright Party does not store your credit card information. New Bright party will not rent or sell your name or personal information without your permission.
What are my options for customer support?
Don’t be stranger if you got a questions feel free to get in touch.
Email:[email protected]
We endeavor to respond to all customer support email. Please note if you email outside of business hours or during dale periods or product release periods you may experences a slight delay in receiving a response due to a nature influx of New Bright Party customer service emails throughout these times.
Where is my order confirmation?
Following a successful purchase our online system automatically sends an email confirmation of your order to the email address you provided. Please check your junk mail if you have not received it.
How Should I sent image after purchased customized balloon
Simply reply to the confirmation email you'll receive following check-out and attach your image file. Don't forget to include any requirements such as message, name, font, colors, size etc. please note message cannot be uploaded via the website.